At Sterre Rose Beauty we want to ensure you are completely satisfied with your purchase. If you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s).
Please send the unused item(s) in its original and unused condition. Items with any packaging opened, removed or adjusted in any way cannot be accepted for returns. Sterre Rose Beauty reserves the right to deny a refund on returned products if item(s) have been used or damaged in any way. Return and handling shipping costs on returns/exchanges are the responsibility of the customer. Please ensure the parcel is prepaid and traceable.
How to Return your Item(s)
1. Please message us using the online contact form, or email at [email protected] with your order number and the product(s) you'd like to return.
2. Place the item(s) you are returning, and the included returns form in the shipping mailer.
3. Ship package to the address listed on the returns form.
4. You will be refunded in full to your original form of payment, when your return is approved. Please allow 7-10 business days for your refund to process.
Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This ensures that your exchange item is in stock. When we receive your return, we will process a refund for the cost of the returned item(s).
