We ship worldwide | Free NL shipping from €75 | Free sample with each order

Shipping & Returns

NL SHIPPING

NL orders ship within 2 business days
     orders under €75*: €4.95 shipping
     orders from €75: free shipping

*Update June 2020 - Due to increasing shipping fees due to Covid-19, we've recently had to update our shipping services to guarantee our high standard of quality. We continue to offer exclusive high-quality Japanese Beauty brands at great value, and excellent personal customer service. 

Sterre Rose Beauty covers part of the domestic shipping fees, standard on each order. On orders from €75 the shipping costs are fully covered.  

Shipping schedule
You will receive a shipment notification email with a tracking number as soon as your package ships. Orders placed before 12pm CET will be shipped out on the same working day. Orders placed after 12pm CET on Friday ship on Monday. Orders placed on a holiday will ship first day after service resumes. 

NL Shipping tracking & schedule
PostNL packages can be tracked via internationalparceltracking.com

INTERNATIONAL SHIPPING

We ship worldwide. Shipping costs depend on destination. 

International tracking
International packages can be tracked via internationalparceltracking.com
European ship times are approximately 2-8 business days but can vary based on delivery country. Worldwide shipping may take up to two weeks. All duties and taxes will be paid by the customer upon receipt.

Gifts
Surprise someone with a gift from Sterre Rose Beauty? Shop online, and have the order gift-wrapped at no extra cost. You can have the order shipping directly to the recipient, the invoice won't be included. Optional: leave a personal message for the recipient in the 'NOTES' section at checkout to include a handwritten card.

Samples
Discover another Japanese Beauty product, each order comes with a free sample of one the Japanese Beauty products in our portfolio. Do you have a special sample request? Leave your preference in the 'NOTES' section and we'll do our best to meet your request. 

Undeliverable packages
If a package is refused or a wrong address is given, the carrier will return the package and we will refund your product, less the round trip shipping costs.

Returns 
At Sterre Rose Beauty we want to ensure you are completely satisfied with your purchase. If you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). Find here more information on the returns process

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item.