Free NL shipping from €80
Free Skin sample with each order
International shipping

ORDERS

Assistance & Beauty Advisor
Need assistance? We are here for you! Chat with us real-time (chat icon in bottom right corner), or contact us here

Free Sample Service
Every order comes with a free sample. You may leave a preference in the checkout NOTES section, and we will do our best to include your sample of choice. 

Gift Guide
Surprise someone with a gift from Sterre Rose Beauty! Shop online, and have the order gift-wrapped at no extra cost. You may have the parcel shipped directly to the recipient, an invoice won't be included. Optional: leave a message in the checkout NOTES section to include a handwritten card.

SHIPPING

Sterre Rose Beauty ships internationally with Track & Trace. Shipping fees are based on destination. Complimentary shipping is available, please see below for more information. 

Shipping schedule & tracking
You will receive a shipment notification email with a tracking number as soon as your package ships. We endeavour to dispatch your order on the same or next business day. Orders placed on a holiday will ship first day after service resumes. 

NL Domestic
     -Shipping with Track & Trace: €4.95
     -Free Shipping with Track & Trace on orders of €80 or more

NL orders ship within 1-2 business days.
Parcel tracking via internationalparceltracking.com 

International Shipping 
We ship internationally. Shipping costs depend on destination. 

International schedule & tracking
International parcel tracking via internationalparceltracking.com
European ship times are approximately 2-8 business days but can vary based on delivery country. International shipping to other continents may take up to three weeks. Any duties and taxes to be paid by the customer upon receipt.

Undeliverable packages
If a parcel is refused or a wrong address is given, the carrier will return the parcel and we will refund your product(s), less the round trip shipping costs.

RETURNS & EXCHANGES

Exchanges
If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This ensures that your exchange item is on stock. When we receive your return, we will process a refund for the cost of the returned item(s). 

Returns
At Sterre Rose Beauty we want to ensure you are completely satisfied with your purchase. If you are not satisfied with your item(s), you have 14 days upon receiving your parcel to return your item(s). For our Returns Process click here.

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