Terms of Use

Update: April 2019

General Terms & Conditions Sterre Rose Beauty

ARTICLE 1: APPLICABILITY

These are the general terms and conditions (“General Terms and Conditions”) of Sterre Rose Beauty Ltd. (“Sterre Rose Beauty”). These General Terms and Conditions apply to all orders placed through the website of Sterre Rose Beauty.

By placing an order you explicitly agree with the applicability of these General Terms and Conditions to the order placed by you and you declare that you are aware of the contents thereof.

ARTICLE 2: CONTACT DETAILS

Name: Sterre Rose Beauty
Registered office: Nieuwe Achtergracht 25-huis, 1018 XW Amsterdam, The Netherlands
Delivery address for returning products: Nieuwe Achtergracht 25-huis, 1018 XW Amsterdam, The Netherlands
Email address: info@sterrerosebeauty.com
Chamber of Commerce number: 73929298 
VAT registration number: NL021420865B03

ARTICLE 3: AGREEMENT, PRICE & PAYMENT

The agreement shall be concluded when you place an order through the website and Sterre Rose Beauty has sent you a confirmation of your order by email.

Sterre Rose Beauty reserves the right not to accept your order if:

- The information entered is not correct or complete and if Sterre Rose Beauty doubts the correctness of this information.
- You have failed to meet an earlier payment obligation.
- You have failed to accept the delivery of an earlier order and/or you have failed to pick up an earlier order.
- The delivery address indicated by you is in a country where Sterre Rose Beauty does not make deliveries.

Sterre Rose Beauty shall inform you as soon as possible if it does not accept your order.

The price indicated on the website at the moment of payment is a total price of all products, including shipment expenses and taxes applicable in the European Union.

To pay for your order, you can choose one of the payment options offered by Sterre Rose Beauty.

Orders that are delivered outside the European Union may be subject to additional surcharges and/or taxes. These surcharges and/or taxes are expressly not factored into the total price mentioned in paragraph 2 of this article. Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.

Sterre Rose Beauty cannot be held to an offer on its website if you can reasonably understand that the offer, or a part thereof, contains an obvious mistake or writing error, such as an unusually low price. We request you to contact Sterre Rose Beauty if you have any doubts about the correctness of an offer.

ARTICLE 4: DELIVERY

Sterre Rose Beauty will do its utmost to process and deliver your order as soon as possible after receipt of payment. A term of delivery indicated by Sterre Rose Beauty is indicative. The delivery dates indicated on the website of Sterre Rose Beauty are based on circumstances known to Sterre Rose Beauty at the time of the conclusion of the agreement and may be subject to changes due to external factors, such as the method of payment chosen, the manner of transport and internal availability. The delivery dates are also subject to change if you make changes to your order.

You are obliged to do everything possible that may be reasonably expected of you to enable Sterre Rose Beauty to deliver your order on time. If you do not cooperate as described in this Article 4 paragraph 2, Sterre Rose Beauty reserves the right to not deliver products.

Your order will be delivered at the delivery address or pick-up point you have indicated on the website of Sterre Rose Beauty.

The ownership of the products ordered will be passed to you at the time when Sterre Rose Beauty has received your payment for the products ordered by you.

Sterre Rose Beauty will make an effort to deliver the products ordered by you complete and in good condition. In the event that the products delivered are not complete or damaged, we request you to contact us as soon as possible.

ARTICLE 5: FAITHFUL REPRODUCTION & LIFETIME

Sterre Rose Beauty will do its utmost to reproduce the products as faithful as possible on its website. If you are of the opinion that the product ordered by you does not correspond with the reproduction on the website – at the time when the product is ordered – you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can use your right of withdrawal.

The lifetime of the products offered by Sterre Rose Beauty on its website depends on the product type, the amount you use, and how you use the product. 

ARTICLE 6: COOLING-OFF PERIOD & RIGHT OF WITHDRAWAL

If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period of fourteen (14) days after receipt of the product concerned without giving reasons (right of withdrawal).

The cooling-off period starts on the day after which you have received the product, or on the day that a third party designated by you (this is not the carrier) has received the product.

If you want to use the right of withdrawal, you must follow the instructions of Sterre Rose Beauty which you can consult through the website shipping & returns page. We want to ask you to return the product or products concerned as soon as possible and to do so in any case within fourteen (14) days after you have informed us that you want to return the products. The product or products concerned can be sent to the address for returning products mentioned in Article 2.

After receipt, Sterre Rose Beauty will inspect the product or products in order to see whether you are eligible for a refund. Products that have been opened, used, damaged and/or do not have the original intact packaging, will not be eligible for a refund and will be sent back.

Products that have been in any way altered or opened will not be eligible for a refund and cannot be returned, for hygiene and health protection reasons.

If a product is eligible for a refund, Sterre Rose Beauty will refund in full to your original form of payment within seven to ten (7 - 10) business days after receipt of the product. Return and handling shipping costs on returns and exchanges are the responsibility of the customer.  

ARTICLE 7: PRIVACY

Sterre Rose Beauty observes due care in handling your data. You can consult our privacy statement on the website Privacy Policy page.

ARTICLE 8: COMPLAINTS PROCEDURE

We will do our utmost to have the order and delivery process proceed without problems. If you still have a complaint, you can contact us via our contact details as mentioned in Article 2 of the General Terms and Conditions. We aim to solve your complaint as fast as possible.

ARTICLE 9: APPLICABLE LAW & COMPETENT COURT

These General Terms and Conditions and the agreement(s) concluded between Sterre Rose Beauty and you are subject to Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded. The competent court of Amsterdam has exclusive jurisdiction in the event that a dispute cannot be settled amicably.

ARTICLE 10: CHANGES TO THE GENERAL TERMS & CONDITIONS

Sterre Rose Beauty may, at any time, modify these General Terms and Conditions. Changes to the General Terms and Conditions will only be effective if the changed version has been published on the website of Sterre Rose Beauty. We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.